2.1. The purpose of these terms and conditions is to define the rights and obligations of the parties in relation to the online sale of the goods and/or provision of services offered by the seller to the buyer.

2.2. These conditions apply only to purchases made by buyers located in France and delivered exclusively on French territory. For delivery outside France, a message should be sent to contact@equipement-apiculture.fr

3.1. The buyer can place his order online, from the online catalogue and using the form contained therein.

3.2. In order for the order to be validated, the buyer will have to accept, by clicking at the location indicated, these terms and conditions. It will also have to choose the address and method of delivery, and finally validate the method of payment.

3.3 Every order is valid for acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will arise in the context of a possible exchange and guarantees mentioned below.

3.4. In some cases, such as failure to pay, incorrect address or other problem in the buyer's account, the seller reserves the right to block the buyer's order until the problem is resolved.

3.5 In case of unavailability of a product ordered, the buyer will be informed by e-mail.

3.6. The cancellation of the order for this product and its possible refund will then be made, the rest of the order remaining firm and definitive.

3.7 For any question concerning the follow-up of an order, the buyer must call the seller (07.49.84.68.05) Monday to Friday from 9 a.m. to 6 p.m. (Cost of a local call).

4.1 The on-line supply of the buyer's credit card number and the final validation of the order will be proof of the buyer's agreement in accordance with the provisions of the Act of 13 March 2000 and will be worth: – the payment due for the purchase order, – the signature and express acceptance of all transactions carried out.

4.2 In case of fraudulent use of the credit card, the buyer is invited to contact the seller to 07.49.84.68.05

7.2. The products are described and presented as accurately as possible. However, if there were errors or omissions in the presentation, the seller could not be held liable.

7.3 The photographs of the products are not contractual and our achievements are not free of rights and reproduction.

8.1. The seller reserves the right to change his prices at any time but undertakes to apply the rates in force at the time of the order, subject to availability on that date.

8.2 The prices are net in Euros, without application of VAT (CGI art. 293B).

or

The prices shown correspond to the price in euros, including all taxes (including taxes) and take into account the applicable reductions and the VAT rate in force on the day of the order.

Payment of the entire price must be made at the time of the order. At no time shall the sums paid be considered as deposit or advance payments.

8.3 Should one or more taxes or contributions, including environmental taxes, be created or modified, up or down, this change may be reflected in the selling price of the products.

9.2 As part of this verification, the buyer may be asked to send a copy of an identity document and a proof of domicile to the seller by e-mail. The order will then only be validated after receipt and verification by the seller of the parts sent.

10.1 Except in cases of force majeure or during periods of closure of the online shop which will be clearly announced on the home page of the site, the shipping times shall, within the limits of the available stocks, be those indicated below. Shipping times run from the date of registration of the order indicated on the order confirmation email.

10.2 For deadlines in France Métropole, the deadline is 21 days from the day following the day on which the buyer placed his order except for custom and custom orders.

10.3 In the event of non-compliance with contractual time limits, the buyer may terminate the contract by registered letter with notice of receipt, after ordering the seller to make the delivery or provide the service within a reasonable additional time. However, if he so wishes, the buyer may immediately terminate the contract, if the above dates or deadlines are an essential condition of the contract.

10.4 In such cases, when the contract has expired, the seller shall be obliged to reimburse the buyer for all sums paid, not later than 14 days after the date on which the contract was terminated.

10.5 In case of unavailability of the ordered product, the buyer will be informed as soon as possible and will be able to cancel his order. The buyer will have the option to request either a refund of the amounts paid within 30 days of their payment or an exchange of the proceeds.

11.1 Delivery is only made after confirmation of payment by the seller's banking agency.

11.2 The ordered products are delivered.

Delivery is carried out either by name of the carriers or by an independent carrier depending on the size and weight of the products ordered exclusively by the seller.

1.3 The products are delivered to the address indicated by the buyer on the purchase order, the buyer will have to ensure its accuracy. Any parcel returned to the seller because of an erroneous or incomplete delivery address will be sent back at the buyer's expense. The buyer may , upon request , obtain the sending of an invoice to the billing address and not to the delivery address, by validating the option provided for that purpose on the purchase order.

11.4 If the buyer is absent on the day of delivery, the delivery person will leave a notice of passage in the mailbox, which will allow the parcel to be removed at the place and within the time specified.

11.5 If, at the time of delivery, the original packaging is damaged, torn, opened, the buyer must check the condition of the articles. If they are damaged, the buyer must refuse the package and note a reservation on the delivery slip (package refused because opened or damaged).

11.6 The buyer must indicate on the delivery note and in the form of handwritten reservations accompanied by his signature any anomalies concerning the delivery (vary, product missing from the delivery note, damaged parcels, broken products...).

11.7 This verification shall be deemed to be carried out once the buyer, or a person authorised by him, has signed the delivery order.

11.8 The buyer must then confirm these reservations by registered mail to the carrier no later than two working days after receipt of the item(s) and send a copy of this mail by mail or simple mail to the seller at the address indicated in the legal notices of the site.

11.9 If the products need to be returned to the seller, they must be sent back to the seller within 7 days of delivery. Any claim made outside that time limit cannot be accepted. The return of the product can only be accepted for the products in their original state (packaging, accessories, package leaflet...).

12.1 The buyer shall make any claim to the seller on the same day of delivery or no later than the first working day following delivery of the goods, that the goods have been wrongly delivered and/or that the goods have not been in kind or quality in relation to the particulars on the order form. Any order made beyond this period will be rejected.

12.2 The claim may be made, at the option of the buyer: – Telephone number: Tel. :07.49.84.68.05 – e-mail address: contact@equipement-apiculture.fr

12.3 Any claim not made in accordance with the above rules and within the prescribed time limits will not be taken into account and will relieve the seller of any liability to the buyer.

12.4 Upon receipt of the complaint, the seller will assign an exchange number of the product(s) concerned and communicate it by e-mail to the buyer. The exchange of a product can only take place after the trade number has been assigned.

12.5 In the event of an error of delivery or exchange, any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, in packagessimo recommended, to the following address: equipment-beekeeping, 9 Francisco Ferrer Street, 62290 Noeux-les-Mines

12.6 The costs of return are borne by the seller.

13.1 The products sold are covered by a commercial guarantee to ensure their conformity and ensure the refund of the purchase price, replacement or repair of the goods. It does not cover defects caused by abnormal or improper use or resulting from a cause unrelated to the intrinsic qualities of the products.

13.2 The above provisions are not exclusive to the application of the legal guarantee of conformity of the article L.211-4 Civil Code.

14.2 The right of withdrawal applies to the exception of all property which is « Made according to consumer specifications or clearly customized » , according to the legal expression.

14.3 Only products returned as a whole, in their complete and intact original packaging, and in perfect condition of resale are included. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.

Orders returned for non-claim

In case of return of a package for non-deduction within the time limits provided by the carrier (e.g. relay point delivery), the customer will be informed by e-mail. Two re-launches may be sent to him in order to propose a forwarding or, if legal conditions permit, reimbursement.

If the client does not give no response within 3 months from the date of return, the order will be considered as abandoned, without possibility of refund or removal.

When the statutory withdrawal period is exceeded (14 days after receipt of the original package), no refund may be required. The customer may, however, request forwarding at its own expenseeither in relay point or at home for signature, contacting customer service.

15.1 After communicating its decision to withdraw, the buyer then has 14 days to return or return the property.

15.2 The product must be returned to the seller, whole, undisassembled and in its original packaging, with the same mode of transport chosen during delivery or according to the carrier chosen by common agreement with the seller, to the following address: Equipment-Apiculture 9 rue Francisco Ferrer, 62290 Noeux-Les-Mines

15.3 This right of withdrawal shall be exercised without penalty, provided that the costs of return are borne by the buyer. In the case of an exchange, the shipment will be made at the buyer's expense.

15.4 The seller shall reimburse the buyer of all sums paid, including delivery costs, without undue delay and not later than 14 days from the date on which he is informed of the consumer's decision to withdraw. The seller may, however, defer repayment until the goods have been recovered or until the buyer has provided proof of shipment of the goods, whichever is the earlier.

16.2 The party invoking the above circumstances shall immediately notify the other party of their occurrence and of their disappearance.

16.3 Any irresistible facts or circumstances, external to the parties, unpredictable, unavoidable, beyond the control of the parties and which cannot be prevented by them, shall be considered as cases of force majeure, despite all reasonable efforts. In addition to those usually used in the case law of French courts and tribunals, the following are expressly considered to be cases of force majeure or fortuitous acts: blocking of means of transport or supply, earthquakes, fires, storms, floods, lightning, stopping telecommunications networks or difficulties inherent in telecommunications networks external to customers.

16.4 The parties will come closer to examine the impact of the event and agree on the conditions under which performance of the contract will be continued. If the case of force majeure lasts more than three months, these general conditions may be terminated by the injured party.

20.1 In accordance with European legislation concerning the General Data Protection Regulation (GDPR) applicable from 25 May 2018, you have the following tools to exercise your various rights.

This form is used to ask us to export or delete your personal data on this site in accordance with GDPR regulations.

21.1 « In accordance with articles L.616-1 and R.616-1 of the Consumer Code, we propose a mechanism to mediate consumption. The chosen mediation entity is: CNPM – CONSUMER MEDIATION. In case of dispute, you can file your claim on its website: https://cnpm-mediation-consumption.eu or by post by writing to CNPM – MEDIATION – CONSUMPTION – 27 avenue de la libération – 42400 Saint-Chamond »

22.1 These general conditions are subject to the application of French law, excluding the provisions of the Vienna Convention. This is the case both for substantive rules and for formal rules. In the event of a dispute or a claim, the buyer will first address the seller to obtain an amicable solution.